Privacy Policy

TESEA Learning is operated by TESEA Academy Limited, Tanzania, which is the data controller for the personal information described in this policy. We follow the Personal Data Protection Act, 2022 of Tanzania and its regulations.

Where a school gives you access to TESEA Learning, the school is also responsible for the information it enters about its learners and tutors, and we process that information on the school's behalf.

This policy applies to the TESEA Learning website and app, including learner, tutor and school workspaces, live classes, Rafiki, community and offline learning.

TESEA eBooks and JIPIME are separate services with their own privacy policies. If you choose to connect them to your TESEA Learning account, we will only share what is needed to make that connection work.

We collect information you give us, information created as you learn, and limited technical information.

• Account details: your name, email address, phone number, password (stored securely in encrypted form), role and preferred language.
• Learning profile: school, form or level, curriculum pathway, subjects, and the class or group you belong to.
• Learning activity: lessons opened, time spent, progress, notes and saved items, revision activity, badges and certificates.
• Assessments: your answers, scores, submissions, tutor feedback and comments.
• Live classes and community: attendance, questions and chat messages in live classes, and the posts and replies you share in the community.
• Rafiki conversations: the questions you ask and the answers you receive.
• Payment information: the package chosen, amount, the phone number used and transaction references. Your mobile money PIN is never shared with us.
• Support messages: what you tell us when you contact support or submit a help request.
• Technical data: device and browser type, approximate location from your IP address, and security logs.

• To create and manage your account, verify your email, and let you sign in securely.
• To deliver lessons, live classes and assessments, mark answers, and show your progress.
• To let your tutors and school support you, when your account is linked to them.
• To power Rafiki and suggest what to study next.
• To process payments, activate packages and keep billing records.
• To send important messages by email or SMS, such as verification codes, class reminders, receipts and support replies.
• To keep TESEA Learning safe: preventing cheating, fraud and abuse, moderating community content and investigating problems.
• To understand how the platform is used so we can improve lessons and features. Where possible we use combined or anonymised data for this.

We use your information only when we have a lawful basis to do so:

• To provide the service you or your school asked for.
• With your consent, or the consent of your parent or guardian, which you can withdraw at any time.
• To comply with the law, such as tax and accounting rules.
• For our legitimate interest in running a safe, fair and effective learning platform, balanced against your rights.

When you ask Rafiki a question, we send your question and the text of the published lesson you selected to our AI provider so it can generate an answer. Some feedback and study suggestions are also generated with the help of AI.

• Avoid including personal or sensitive information, such as phone numbers, addresses or health details, in your questions.
• Our AI provider may only use this information to provide the service to us.
• We do not use AI to make decisions that have legal or similarly significant effects on you, and you can ask a tutor or our team to review any result.

Access is based on roles, so each person only sees what they need:

We never sell your personal information. We share it only with:

• Service providers that help us run TESEA Learning, such as secure cloud hosting and storage, video and live-class tools, our AI provider, email and SMS delivery providers, and mobile money payment partners. They may use your data only to provide their service to us.
• Your school, tutors or parent/guardian, where your account was created by or linked to them, so they can support your learning.
• Other parts of the TESEA ecosystem, only when you choose to connect your accounts.
• Authorities, where we are required to by law or need to protect the safety of our users.
• A buyer or successor, if TESEA's business is reorganised or sold, under the same protections described here.

Some of our service providers may store or process data outside Tanzania. Where this happens we take steps, such as contracts and security reviews, to make sure your information remains protected as required by Tanzanian law.

Many TESEA Learning users are school learners. If you are under 18, we ask that a parent, guardian or school sets up or approves your account.

• We collect only the information needed for learning.
• We never show advertising based on a learner's data.
• Community and live-class features are moderated, and learners are reminded not to share personal details.
• Parents and guardians can ask to see, correct or delete their child's information.

When you download lessons, the files and any progress you make offline are stored on your device until they synchronise.

• Removing a downloaded file frees space on your device but does not delete your learning history on our servers.
• Signing out clears downloaded files and any unsynchronised progress from that device.
• If you share a device, sign out when you finish.

We use essential cookies and your browser's local storage to keep you signed in securely, protect your session and remember preferences such as language and light or dark mode.

We do not use advertising or cross-site tracking cookies.

We keep your information while your account is active. When you or your school close an account, we delete or anonymise personal information within a reasonable period, except where we must keep certain records, such as payment records, to meet legal or accounting requirements.

Security and audit logs are kept for a limited time to protect the platform and investigate problems.

We use encrypted connections (HTTPS), secure session cookies, role-based permissions, secure password storage and an audit history of important actions. Only authorised staff can access personal information, and only when needed.

No online service can be completely secure, so please use a strong password, keep it private and tell us straight away if you notice anything unusual.

Under Tanzanian data protection law you have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information or close your account.
• Object to, or ask us to limit, certain uses of your information, and withdraw consent you have given.
• Complain to the Personal Data Protection Commission (PDPC) if you are unhappy with how we handle your data.

To use any of these rights, email teseaacademy@gmail.com. We may need to confirm your identity before acting on your request. If your account belongs to a school, we may pass your request to the school.

We may update this policy as TESEA Learning grows. We will change the date at the top of this page and let you know about important changes in the app or by email.

For privacy questions or requests, contact TESEA Academy Limited, Tanzania, at teseaacademy@gmail.com.