TESEA Learning help centre

Find your answer. Keep learning.

One guide to signing up, lessons, live classes, your account, payments and everything in between.

18 help guides

  • Select Get started, then enter your name, email address and a password. We send a verification code to your email. Enter it, then choose your pathway, level and subjects so we can prepare your learning space.

    Create an account
  • TESEA Learning follows three pathways. NECTA covers the national curriculum, Cambridge covers international programmes, and Work & Life builds practical skills. You can explore each pathway before choosing.

    Explore pathways
  • Learners sign in from Sign in, then Learner. Tutors choose Tutor so they land in the tutor workspace. If you were added by your school, use the email your school registered.

    Go to sign in
  • Every topic can come in different formats. Read interactive text, watch a video, listen to audio, open PDF notes, scroll short videos or join a live session. Switch between formats any time from the lesson page.

    See the lesson formats
  • Open Live classes to see upcoming sessions on your timetable. Select Join when the class starts. You can ask questions in the chat, and notes are shared after the class.

    1. 1Open Live classes
    2. 2Pick a session on your timetable
    3. 3Select Join when it starts
    Open live classes
  • While reading a lesson, open Rafiki and ask a question in English or Kiswahili. Rafiki explains the lesson in simple steps and suggests practice. Do not share personal details in your questions.

    Meet Rafiki
  • Quizzes and topic assessments follow your lessons. Your progress page shows completed topics, scores and what to study next. Results on TESEA Learning are not official NECTA or Cambridge results.

    How it works
  • Download selected lessons while you are online. They stay on your device for a limited time, and progress made offline syncs when you reconnect. Signing out clears downloads on that device.

  • On the sign in page, choose Forgot password and enter your email. We send you a code to set a new password. Never share this code with anyone.

    Reset password
  • Codes can take a minute to arrive.

    1. 1Check your spam or promotions folder
    2. 2Make sure the email address is spelled correctly
    3. 3Wait a minute, then request a new code
    4. 4Still nothing? Send us a support request below
  • Use the EN / SW switch at the top of the page to choose English or Kiswahili, and the moon or sun button to switch between dark and light mode. Your choice is remembered on this device.

  • Packages unlock different pathways and features: Focused for one pathway, Explore for up to three, and Complete for a whole category. Prices are confirmed in your account under Billing before you pay.

    Compare packages
  • Open Billing, choose your package and follow the mobile money prompt on your phone. Access starts as soon as the payment is confirmed. TESEA will never ask for your mobile money PIN.

    Open billing
  • Contact us within 7 days with the phone number you paid from and the transaction reference. We will investigate and fix it.

    Send a support request
  • Schools get workspaces for admins, tutors and learners, with assignments, live classes, exams and progress reports. Tell us about your school and our team will arrange a demo.

    TESEA for schools
  • Tutor accounts for schools are created by your school administrator. Once added, sign in as a Tutor with the email your school registered. Independent tutors can sign up directly.

    Tutor sign in
  • TESEA Learning is for lessons and live classes. TESEA eBooks is our digital library, and JIPIME is for practice assessments and past papers. Each has its own account and plans.

  • Most problems are fixed in a minute.

    1. 1Check your internet connection and refresh the page
    2. 2Update your browser, or try Chrome or Safari
    3. 3Sign out and sign in again
    4. 4Try another device, then contact us if it continues

Still need help? Send us a request.

Describe the issue and the TESEA Learning support team will reply to your email.

You can also email us at teseaacademy@gmail.com

Do not include passwords or payment details.